Privacy Policy

Bilby Fusion Pty Ltd (ACN 676 631 511)
Last Updated: 30th August, 2026

1. Our Commitment to Privacy

By accessing our website, engaging our services, or providing personal information to Bilby Fusion, you acknowledge that this Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Types of Information We Collect

We collect personal information and technical information necessary to provide, manage, secure, and improve our services.

Information we may collect includes:

(a) Contact Information:
Name, business name, position/title, email address, telephone number, postal address, and other contact details.

(b) Project and Technical Information:
Information relating to your organisation’s IT infrastructure, networks, cybersecurity environment, systems, applications, configurations, and technical requirements when requesting quotations, audits, consulting services, installations, or support.

(c) Financial Information:
Billing information, payment details, transaction information, and account details required for invoicing and payment processing. Payment card information may be processed by secure third-party payment providers.

(d) Website and Technical Information:
IP address, browser type, device information, approximate location information, operating system details, website interactions, cookies, analytics data, and performance information collected through our website and associated technologies.

We may collect information about your interactions with our website, including pages visited, referring websites, browser information, approximate location, device information, cookies, and website performance data.

3. How We Collect Personal Information

We collect information through various transparent methods, including:

(a) Direct interactions when you complete a contact or quote request form.

(b) Communications when you email, phone, or message us.

(c) Client onboarding when you sign a Statement of Works or agreement.

(d) Automated tracking via operational cookies and website analytics.

 We may also collect information from third parties, including software vendors, business partners, publicly available sources, and authorised representatives of your organisation.

4. Purpose of Collection and Use

We collect and use your personal information exclusively for business operations:

  • Providing technical services, cyber security assessments, and IT consulting.
  • Responding to quotes, questions, or system support tickets.
  • Managing customer accounts, processing payments, and invoicing.
  • Sending technical updates, security alerts, and promotional marketing (you may opt out at any time).
  • Complying with legal, regulatory, and corporate obligations.
  • Managing cybersecurity incidents;
  • Maintaining backups where contracted;
  • Maintaining service records;
  • Improving service quality.

We may retain technical records, configuration information, service documentation, and project information where reasonably necessary to provide ongoing support, maintain security, comply with legal obligations, or protect our legitimate business interests.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We only disclose your information to third parties under specific circumstances:

  • Service Providers: Trusted third-party contractors, IT suppliers, hosting companies, and software-as-a-service (SaaS) platforms that assist us in running our business.
  • Professional Advisers: Our legal, financial, and insurance consultants.
  • Law Enforcement: When required or permitted by law to protect our rights, safety, or to comply with a judicial proceeding.

Where Bilby Fusion engages third-party providers or subcontractors, we take reasonable steps to ensure those parties handle personal information appropriately and only for authorised purposes.

6. Cross-Border Data Transfers

Bilby Fusion primarily uses Australian-hosted systems where practical. However, some third-party software platforms, cloud service providers, cybersecurity platforms, hosting providers, and software-as-a-service applications used by Bilby Fusion or its suppliers may process or store information outside Australia.

These locations may include jurisdictions such as:

  • Australia;
  • United States of America;
  • United Kingdom;
  • European Union member states; and
  • other countries where service providers maintain secure infrastructure.

Where personal information is disclosed overseas, Bilby Fusion takes reasonable steps to ensure that the recipient handles personal information in accordance with applicable privacy obligations and maintains appropriate security safeguards.

7. Data Security, Third-Party Platforms and Automated Systems

7.1 Data Security

Bilby Fusion implements reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include access controls, authentication controls, encryption, secure configuration practices, monitoring, and security procedures appropriate to the nature of the information handled.

No information security system can guarantee complete protection against all cyber threats, vulnerabilities, malicious activity, or failures of third-party systems.

7.2 Third-Party Platforms and Add-ins

Bilby Fusion’s website and service delivery platforms may utilise third-party technologies, including but not limited to WordPress, Bricks Builder, software plugins, cloud platforms, hosting providers, cybersecurity tools, and software-as-a-service providers.

While Bilby Fusion takes reasonable steps to configure and manage these technologies securely, Bilby Fusion does not control the security practices, availability, or development processes of independent third-party providers.

Where an eligible data breach occurs, Bilby Fusion will comply with applicable notification obligations under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme.

7.3 Automated Decision-Making and AI-Assisted Systems

Bilby Fusion may utilise automated technical tools, monitoring systems, cybersecurity platforms, and software-based analysis tools to assist with service delivery, security monitoring, system optimisation, and threat detection.

These systems may analyse technical information such as system logs, network activity, security alerts, performance data, or user activity patterns.

Examples may include automated threat detection, suspicious activity alerts, malware blocking, vulnerability identification, backup monitoring, or temporary security restrictions such as blocking malicious network traffic.

Bilby Fusion does not use automated systems to make decisions that have a legal or similarly significant effect on individuals without appropriate human oversight.

8. Accessing and Correcting Your Information

Under the APPs, you have the right to request access to the personal information we hold about you. You can also request that we correct any inaccurate, outdated, or incomplete details.

To make a request, please contact us using the details listed below. We will handle your inquiry within a reasonable timeframe.

Bilby Fusion will respond to access and correction requests within a reasonable timeframe and in accordance with the requirements of the Privacy Act and APP 12.

9. Complaints Handling

If you believe we have breached the Australian Privacy Principles, you can file a formal complaint with us in writing. We will investigate the matter promptly and respond to you with our findings. If you are unsatisfied with our resolution, you have the right to escalate your complaint directly to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Before contacting the OAIC, we encourage you to allow us an opportunity to investigate and resolve your complaint.

10. Contact Us

For any privacy-related questions, access requests, or complaints, please reach out to us:

  • Entity: Bilby Fusion Pty Ltd
  • Email: info@bilbyfusion.com.au
  • Postal Address: PO Box 302 Helensburgh NSW 2508